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The 30 most frequently asked questions about the product, usage, order, shipping and returns. If you cannot find what you are looking for, write to us.
Product and usage
What is olive pit cat litter?
It is herbal cat litter produced by drying, grinding and sifting the olive pits left over from olive oil production. In products with activated carbon, odor control is strengthened by carbonizing a part of the core. It does not create a new demand for raw materials; evaluates a by-product that has already emerged.
Does it really control odor?
Activated carbon traps fragrance molecules on its porous surface; This is called adsorption. It does not cover the smell like perfume, but takes the molecule from the environment. But let's be honest: no amount of sand will cancel out the smell. No product will be sufficient in a container without scooping twice a day.
Does it clump?
Yes. When it comes into contact with liquid, it forms a lump and is removed whole with a scoop. It is important that the lump does not disperse: clean sand is also thrown into the dispersed lump, increasing consumption.
Is it truly dust-free?
The term “dust-free” is used to mean that the sand does not create visible dust clouds in normal use; No bulk material is 100% particle-free on a laboratory scale. Thanks to its hard and sieved grain structure, it produces significantly less dust than fine clay sands. You do the real test when you open the package and pour it into the container.
Is it better than bentonite?
Not in every title. Bentonite clumps faster and harder, its liter price is lower. Olive pits, on the other hand, are lighter, less dusty, perfume-free and biodegradable. Which one is right depends on your priority.
How long does a pack last?
It varies depending on the number of cats, number of containers and cleaning habits. The correct unit of comparison is the day, not the liter price: note the date you opened the pack and the date it was finished, divide the pack price by the number of days.
Use and storage
How much sand should I put in the container?
5-7cm depth is suitable for most cats. Less sand causes the liquid to sink to the bottom and smell there; It's not savings, it's waste.
How do I switch from my current sandbox?
Spread the transition over 5-7 days: slightly increase the rate of new sand each day. A sudden change may cause the cat to reject the bowl.
Can kittens use it?
Since kittens can take sand into their mouth in the first months, non-clumping sand is recommended. It can be stopped after mouthing behavior disappears, usually between 4-6 months of age.
Is it harmful for cats?
It does not contain chemical additives, perfumes and colorants; It is not expected to cause damage in normal use. However, as with any sand, it is not suitable to swallow large amounts. If your cat regularly eats litter, this is a separate issue and requires veterinary evaluation.
Can I pour it into the toilet?
Even though it is a vegetal sand, it is not recommended for installation and purification. The correct method is to dispose of it in the household garbage in a sealed bag.
How should I store it?
In a dry, cool place out of direct sunlight, with the package closed. Moisture is the first factor that reduces absorbency; Bathrooms and closed balconies are not suitable.
Order and payment
What payment methods can I use?
You can pay by credit card, debit card and Money Order / EFT. Payments by card are confirmed on your bank's screen with 3D Secure; Your card information is not stored on our site. There is no payment option at the door.
How is the money transfer / EFT discount applied?
When you select Money Transfer / EFT in the payment step, you will be deducted from the basket total. 5% discount is automatically deducted. After confirming the order, send the amount and write your order number in the description; if you wish remittance notification do it. Orders will be canceled if payments are not received within 3 business days.
Can I pay in installments?
For contracted bank cards, 3 and 6 installment options are shown with their amounts during the payment step.
Can I order without being a member?
Yes. If you do not check the "Sign up with this information" box during the payment step, you will continue as a guest. You can also create an account with a single password after ordering.
Where do I write my discount coupon?
Type it in the "Add discount coupon" field on the cart or payment page and press "Apply". The coupon discount appears as a separate line in the summary box.
How do I get my invoice?
Your e-archive invoice will be sent to your e-mail along with the order confirmation. For corporate invoices, simply select "Corporate" in the payment step and write the company name, tax office and tax number.
Shipping and delivery
How much is the shipping fee?
750₺ and above Shipping is free on orders. For orders below, the shipping cost is clearly written at the payment step.
When will my order be shipped?
Orders placed before 15:00 on weekdays are delivered to Yurtiçi Kargo on the same day. Orders placed on the weekend will be shipped on the first business day.
How many days does delivery take?
1-3 business days for most provinces after shipping. Tracking number comes via SMS and email; order tracking You can also inquire from the page.
What should I do if a damaged package arrives?
If the parcel is crushed, wet or torn, file a damage assessment report with the courier before receiving it and send us its photo. We replace the product with a new one.
Do you ship abroad?
Shipping for retail orders is only for Türkiye. We do wholesale for Greece and Europe; contact Contact us on the page.
Right of return and withdrawal
How long is the return period?
From the delivery date 14 days You can exercise your right of withdrawal without giving any reason. details withdrawal, cancellation and return conditions on the page.
Can I return an opened package?
Since cat litter is a hygiene product, unpackaged For packages, the right of withdrawal cannot be exercised in accordance with the Distance Contracts Regulation. You can return unopened, unused packages. This exception does not apply to defective products.
When will I get my money back?
At the latest after your notice of withdrawal reaches us. 14 days We will refund you using the same method you paid for. The time it takes for refunds made to the card to be reflected in your account depends on your bank.
Who pays the return shipping fee?
For returns within the scope of the right of withdrawal, if you send them with the contracted cargo we have determined for you, the return shipping fee is on us. All costs for defective or incorrectly sent products belong to us.
Membership and account
I forgot my password, what should I do?
Click on the “I forgot my password” link in the login window and type your e-mail address; A new password setting link will be sent to you.
How do I delete my membership?
You can request it from the "Close my account" link on the My Account › Password and security page or by writing to [email protected]. Your data will be deleted, except for invoice records that have a legal retention obligation.
How do I unsubscribe from the email list?
You can unsubscribe via the “unsubscribe” link at the bottom of each email or with a single click on the My Account › My communication preferences page. Order notifications are not affected by this.
Didn't find the answer?
You can reach us by phone between 09:00 and 18:00 on weekdays, and always by e-mail.
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